SMS / WhatsApp us +65 87648813|info@chalamay.com

A. GENERAL

10. Customer Inquiries / Feedbacks

Should you have any enquiries / feedback about your orders, please feel free to contact us as follows: Email: info@chalamay.com Phone / WhatsApp: + 65 87648813 Our Customer Service Hotline is available from: Monday to Friday, 9AM – 5.00PM Saturday, 9AM – 12PM We are closed on Sundays and Public Holidays.

By |2020-10-08T07:51:57+08:00October 8th, 2020||0 Comments

08. Is there a return or exchange policy?

Items purchased are non-refundable or exchangeable except for the following situations: • Upon receiving the items, the items are found to be faulty / damaged / torn. • Item received is different from what is stated in the Order Invoice (i.e. Wrong items are delivered.) When you return a Product to us because you claim [...]

By |2020-10-08T07:48:54+08:00October 8th, 2020||0 Comments

07. Items are found missing upon receiving home deliveries. What should I do?

We shall make every effort to fulfil the orders through www.chalamay.com. However, due to unforeseen circumstances or availability of items during packing, some orders may not be fulfilled. A credit note that is issued by Chalamay Co will be packed in the delivery package for the items unavailable during the time of packing. Customers may [...]

By |2020-10-09T11:49:00+08:00October 8th, 2020||0 Comments

06. Will I be able to purchase my child’s books at his/her bookshop if I did not place any self-collection via the website?

Customers are encouraged to place self-collection orders via the web, so we can prepare and packed your orders beforehand, resulting in less queuing time for you. For Customers that did not place the self-collection orders via online, please refer to your child’s printed booklist for the date and time of operations or click here to [...]

By |2020-10-12T20:13:57+08:00October 8th, 2020||0 Comments

05. How to view my order?

You may view your recent order status by logging into to your account and clicking on the "My Account > My Order" Tab. You will be able to print out your order if needed. To print the list of items you have ordered, kindly click on the order number, then the "Print" button to print.

By |2020-10-08T07:42:05+08:00October 8th, 2020||0 Comments

04. How do I start to make online textbooks order?

1. Click on My Account to login to your account at www.chalamay.com Please register for a new account if you have not done so. If you have forgotten your password, please refer to the FAQ section. 2. Select Online Orders at the top menu. 3. Select the pupil’s School, Education Level & Mother Tongue. 4. [...]

By |2020-10-12T20:12:00+08:00October 8th, 2020||0 Comments
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