Should you have any enquiries / feedback about your orders, please feel free to contact us as follows: Email: email@example.com Phone / WhatsApp: + 65 87648813 Our Customer Service Hotline is available from: Monday to Friday, 9AM – 5.00PM Saturday, 9AM – 12PM We are closed on Sundays and Public Holidays.
If you forget your password, you can request to reset your password. Note: If you do not have an existing account with us or the system cannot recognize your user id and password, Please create a new account.
Items purchased are non-refundable or exchangeable except for the following situations: • Upon receiving the items, the items are found to be faulty / damaged / torn. • Item received is different from what is stated in the Order Invoice (i.e. Wrong items are delivered.) When you return a Product to us because you claim [...]
We shall make every effort to fulfil the orders through www.chalamay.com. However, due to unforeseen circumstances or availability of items during packing, some orders may not be fulfilled. A credit note that is issued by Chalamay Co will be packed in the delivery package for the items unavailable during the time of packing. Customers may [...]
06. Will I be able to purchase my child’s books at his/her bookshop if I did not place any self-collection via the website?
Customers are encouraged to place self-collection orders via the web, so we can prepare and packed your orders beforehand, resulting in less queuing time for you. For Customers that did not place the self-collection orders via online, please refer to your child’s printed booklist for the date and time of operations or click here to [...]
You may view your recent order status by logging into to your account and clicking on the "My Account > My Order" Tab. You will be able to print out your order if needed. To print the list of items you have ordered, kindly click on the order number, then the "Print" button to print.
1. Click on My Account to login to your account at www.chalamay.com Please register for a new account if you have not done so. If you have forgotten your password, please refer to the FAQ section. 2. Select Online Orders at the top menu. 3. Select the pupil’s School, Education Level & Mother Tongue. 4. [...]
No. During the Nov/December Book Selling period, sale of uniforms is done directly by the supplier. Please check with the school for their operations dates and hours.
Operation days and hours are different for school holidays. You may refer to your child’s printed booklist for the date and time of operations or click here to view the Nov/Dec Bookselling Dates for each school bookshop.
The Online Order Period is from 18th November 2020 to 18th December 2020. * STRICTLY NO EXTENSION TO ONLINE ORDER PERIOD.