Yes, As per standard practice in the retail industry. It is the customer’s responsibility to check their purchases during self-collection.
We are not responsible for items that could be damaged, lost or mis-placed during the customer’s transit beyond the point of collection.
Hope to gather your understanding as our staff had checked the items during the packing.
We regret that it is strictly not possible for any claims made upon the company as it is deemed all items are accounted for beyond the point of collection.